6 UCaaS Functions. A Quick Review.
Unified Communications is a comprehensive solution that brings together different ways of communicating, including speaking, video, and emails and text messages.
Enterprise Telephony.
UCaaS offers traditional telephony services, allowing users to make and receive voice calls over the internet. It may include features like call forwarding, call routing, voicemail, and caller ID.
Meetings (Audio/Video/Web Conferencing).
UCaaS enables audio, video, and web conferencing capabilities, allowing users to conduct virtual meetings with participants from anywhere. It often includes features like screen sharing, chat, file sharing, and collaboration tools.
Unified Messaging.
With UCaaS, users can access various messaging services from a unified interface. This includes integration of email, voicemail, and instant messaging into a single platform, making it easier for users to manage and respond to messages.
Instant Messaging and Presence (Personal and Team).
UCaaS provides real-time instant messaging capabilities, allowing users to communicate with each other through text messages, both one-on-one and in group chats. Presence features indicate the availability status of users (e.g., available, busy, away).
Mobility.
UCaaS solutions support mobility by allowing users to access communication services from their smartphones, tablets, or other mobile devices. This ensures that users can stay connected and collaborate on the go.
Communications-Enabled Business Processes.
UCaaS integrates communication capabilities into various business applications and processes. This might include click-to-call features from customer relationship management (CRM) software, embedding communications within business workflows, and automating certain communications
