Never Leave Salesforce not

Total Communication Solutions

SERVICE CLOUD VOICE

Combining Vonage & Salesforce TCS delivers Real-Time Unified Phone, Digital Channels, & CRM to the agent desktop. It’s amazing.

Salesforce Einstein enables Real-Time Next Best Action, Case Classification, & Knowledge Article Recommendations. Real time voice transcription enables  entire conversations saved to cases, significantly reducing agent wrap-up time.

It’s true. Don’t fight it. Let’s talk.

FASTER RESOLUTION.

Want to save agents even more time? Intelligently serve them with the best answers and responses even as the context of the conversation changes.

NEVER LEAVE SALESFORCE

TCS brings together Salesforce digital channels and customer 360 data with Vonage’s intelligent telephony for a unified agent experience that never leaves the Salesforce environment.

UNIFIED AGENT EXPERIENCE

TCS brings together Salesforce digital channels and customer 360 data with Vonage’s intelligent telephony for a unified agent experience that never leaves the Salesforce environment.

REDUCED HANDLE TIME.

Save your agents time by using AI to analyze incoming cases and predict case fields for any language. Automatically apply those predictions and route cases to the right agents for faster case processing.
This is hot. Really. It works. It’s cool. Let us help.
LET'S TALK
TCS
START TO FINISH.
TCS delivers a unified agent desktop whether its chat, email or voice all within the Salesforce platform. Your team gets real time recommendations based on the conversation solving customer issues quickly.

TCS brings a unique Contact Center perspective & salesforce expertise.  Designing the right solution for each customer.

LET'S TALK
SALESFORCE
SERVICE CLOUD VOICE.
Providing a single omni-channel experience, whether its chat, email or now voice all within the Salesforce platform. Einstein can make recommendations in real time based on the conversation to help the agent solve customer issues quickly.

CRM data, agent workplace, real-time chat & phone transcription, sentiment analysis, Next Best Action.

LET'S TALK
VONAGE
PARTNER TELEPHONY.
Allow customers to speak freely and resolve issues successfully, just as if they were speaking with a live agent. Anticipate customer needs, offer personalized greetings, and changes speaking styles based on the context of the conversation—resolve cases without engaging and agent, freeing up time for higher value tasks. 

Global telephony, Conversational AI, Call routing Queues, Quality of Service for all calls, & PCI / HIPAA compliance.

You should have already connected. You can right here. Do it.

Send us a message.

522 Brick Blvd. Brick Township, NJ 08723

Contact us today and our we'll will reach out as soon as possible. For sure!


    Get in touch . We’d like that.
    Call 201.668.0554

    Have an idea? We’re here to help you manage your work