Total Communication Solutions
SERVICE CLOUD VOICE
Combining Vonage & Salesforce TCS delivers Real-Time Unified Phone, Digital Channels, & CRM to the agent desktop. It’s amazing.
Salesforce Einstein enables Real-Time Next Best Action, Case Classification, & Knowledge Article Recommendations. Real time voice transcription enables entire conversations saved to cases, significantly reducing agent wrap-up time.
It’s true. Don’t fight it. Let’s talk.
NEVER LEAVE SALESFORCE
UNIFIED AGENT EXPERIENCE
REDUCED HANDLE TIME.
This is hot. Really. It works. It’s cool. Let us help.
START TO FINISH.
TCS delivers a unified agent desktop whether its chat, email or voice all within the Salesforce platform. Your team gets real time recommendations based on the conversation solving customer issues quickly.
TCS brings a unique Contact Center perspective & salesforce expertise. Designing the right solution for each customer.
SERVICE CLOUD VOICE.
Providing a single omni-channel experience, whether its chat, email or now voice all within the Salesforce platform. Einstein can make recommendations in real time based on the conversation to help the agent solve customer issues quickly.
CRM data, agent workplace, real-time chat & phone transcription, sentiment analysis, Next Best Action.
Allow customers to speak freely and resolve issues successfully, just as if they were speaking with a live agent. Anticipate customer needs, offer personalized greetings, and changes speaking styles based on the context of the conversation—resolve cases without engaging and agent, freeing up time for higher value tasks.
Global telephony, Conversational AI, Call routing Queues, Quality of Service for all calls, & PCI / HIPAA compliance.
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522 Brick Blvd. Brick Township, NJ 08723
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