1. Do you have your own infrastructure? 2. How does your customer support work and where is it located? 3. What compliance certifications does your solution have? 4. How do you monitor uptime? 5. Does the vendor offer 99.99% or 99.999% SLA of uptime? 6. If part of your solutions is delivered through another company, what integrations have you built into that technology? 7. What phone handsets are offered and can I reuse my existing phones? 8. Does your platform integrate with my existing cloud apps? 9. What tools do you have to monitor call quality and is there an extra cost for them? 10. Describe the implementation process and what resources will be assigned to ensure a successful rollout?