Security considerations selecting a UCaaS vendor
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1. Secure data center.
All technology infrastructure should be housed in facilities with strong physical protections, redundant power, and tested disaster recovery procedures. The highest levels of security and reliability should be backed by independent certifications. A credible cloud service provider should be able to show you evidence of verification and frequent validation by independent auditors. Without this type of comprehensive and certified security in place, your organization will risk loss of valuable competitive information or the significant consequences of non-compliance with state, federal, and industry privacy regulations.
2. Data encryption.
To ensure the safety of confidential information, all data—from competitive proposals to patient private information to smartphone screens shots—should be encrypted in transit and at rest.
3. User access controls and management.
To ensure only authorized users access cloud communications accounts and services, the vendor should implement at a minimum strong password policies and ideally two-factor authentication as well as single sign-on (SSO) to avoid log-in fatigue.
4. Fraud prevention.
Toll fraud and credentials theft represent significant financial and legal risks for businesses. The service provider should have protections built into the service layer and should conduct continuous monitoring for dangerous anomalies or other indicators of fraud. The provider should also offer guidance on best practices to eliminate the human factor in fraud risk.
5. Account management and administration.
To prevent data loss, the solution should have provisions to instantly revoke user rights or demote an administrator’s credentials of employees who leave the company or are terminated. Whether it concerns control over Sales staff, a key employee in Finance, or virtual contact center employees, enterprise-grade security requires methods to prevent insider threats, which include enabling administrators to revoke the user rights of former employees.