TCS UCaaS Migration Considerations

More Migration PBX to UCaaS Thoughts

Thinking first.



To create a useful roadmap for a UCaaS migration from a legacy PBX system, you need to include a clear baseline of the tools you’re already using and how you’re using them. This begins with a comprehensive inventory of your existing telephony systems to create an effective, detailed plan for replacement.



Your business is legally entitled to retain your phone numbers when switching from a Legacy PBX to UCaaS, with incredibly rare exceptions such as relocating your business over a substantial geographic distance. The FCC is very clear that number porting is a legal right, not an optional benefit for companies who switch communications providers or upgrade technology. In their own words, “You can switch telephone service providers for wireline, wireless, or Voice over Internet Protocol and keep your existing phone number if you remain in the same geographic area.” This concept is called Local Number Portability or LNP for short.



Switching to UCaaS means minimizing your organization’s hardware and technological complexity. Instead of a Legacy PBX system, you will be upgrading to IP-based handsets which require minimal configuration. While UCaaS has simple on-site requirements, it isn’t a foolproof implementation. Before migration, you need to verify local area network (LAN) capabilities to ensure your organization has the right bandwidth and configurations to support multimedia communications.



Upgrading to UCaaS can introduce a need for new handsets, or IP-compatible desktop phones. Many first-time UCaaS clients are pleased by the array of choices they encounter in the world of handsets. Handsets can cost between $200-$1,000 depending on brand and features.



While the UCaaS migration process is simple, it isn’t foolproof. More importantly, a cloud communications implementation should never be one-size-fits-all. The process of switching over should be fully customized to your organization based on your needs and factors such as the number of users, the number of sites, training requirements, and more. The right UCaaS vendor should do the majority of the heavy lifting to ensure the experience is seamless.



Attempting to schedule a systems cutover without completing all of the other five steps on this list could result in all kinds of threats to your business communications, which range from poor call quality to insufficient bandwidth. Most commonly, a poorly planned cutover increases cost to your organization. You could end up stuck paying for a surprising bandwidth upgrade or extra training resources, or suffer the productivity costs of staff who aren’t trained fully.