Vonage, Salesforce, & TCS

Total Communication Solutions

SERVICE CLOUD VOICE

Real time voice transcription delivers next best action.
It’s amazing.

Vonage natively integrates in the agent desktop providing real time voice transcription and delivering next best action and workflow directives.

It’s true. Don’t fight it. Let’s talk.

FASTER RESOLUTION.
TCS brings together Salesforce digital channels and customer 360 data with Vonage’s intelligent telephony for a unified agent experience that never leaves the Salesforce environment.
NEVER LEAVE SALESFORCE
Save your agents time by using AI to analyze incoming cases and predict case fields for any language. Automatically apply those predictions and route cases to the right agents for faster case processing. Want to save agents even more time? Intelligently serve them with the best answers and responses even as the context of the conversation changes.
UNIFIED AGENT EXPERIENCE
TCS brings together Salesforce digital channels and customer 360 data with Vonage’s intelligent telephony for a unified agent experience that never leaves the Salesforce environment.
REDUCED HANDLE TIME.
Save your agents time by using AI to analyze incoming cases and predict case fields for any language. Automatically apply those predictions and route cases to the right agents for faster case processing. Want to save agents even more time? Intelligently serve them with the best answers and responses even as the context of the conversation changes.
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LET'S TALK
YOU NEED
FASTER RESOLUTION.
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LET'S TALK
YOU NEED
REDUCED HANDLE TIME.
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Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Cras ultricies ligula sed magna dictum porta. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui. Quisque velit nisi, pretium ut lacinia in, elementum id enim.

LET'S TALK
YOU NEED
INCREASED SATISFACTION.
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Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Cras ultricies ligula sed magna dictum porta. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui. Quisque velit nisi, pretium ut lacinia in, elementum id enim.

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Total Communication Solutions

Augmenting Live Contact Center Agents With Conversational AI .

LET'S TALK
Specifically Built for CONTACT CENTERS
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Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Cras ultricies ligula sed magna dictum porta. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui. Quisque velit nisi, pretium ut lacinia in, elementum id enim.

LET'S TALK
Engage every customer in NATURAL LANGUAGE
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Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Cras ultricies ligula sed magna dictum porta. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui. Quisque velit nisi, pretium ut lacinia in, elementum id enim.

LET'S TALK
Competitive advantage Answer. Facilitate. Execute.
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Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Cras ultricies ligula sed magna dictum porta. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem. Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui. Quisque velit nisi, pretium ut lacinia in, elementum id enim.

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522 Brick Blvd. Brick Township, NJ 08723

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