TCS What is UCaaS?

What is UCaaS?

UCaaS stands for Unified Communications as a Service, and it is an all-in-one unified communications platform that combines a cloud-based phone system with collaboration and conferencing tools. With a UCaaS solution, businesses simplify their operations, gain flexibility to scale, improve user support and reduce the cost of both communications and collaboration

What’s the difference between UCaaS and UC?

It’s all about deployment. UC and UCaaS both provide businesses a unified communications experience, they are just deployed in different ways. UCaaS is a hosted solution offered as a service that brings a level of flexibility and customization to IT teams.

Gartner considers UC as encompassing following functions:

Voice and telephony, including mobility Meeting solutions – audio conferencing, video conferencing and web conferencing Messaging – email with voicemail and unified messaging Presence and instant messaging Clients – desktop clients and thin browser clients Communications–enabled applications – integrated contact centers, communications platform as a service and workstream collaboration