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TCS What is UCaaS?

What is UCaaS?

UCaaS stands for Unified Communications as a Service, and it is an all-in-one unified communications platform that combines a cloud-based phone system with collaboration and conferencing tools. With a UCaaS solution, businesses simplify their operations, gain flexibility to scale, improve user support and reduce the cost of both communications and collaboration

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What’s the difference between UCaaS and UC?

It’s all about deployment. UC and UCaaS both provide businesses a unified communications experience, they are just deployed in different ways. UCaaS is a hosted solution offered as a service that brings a level of flexibility and customization to IT teams.

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Gartner considers UC as encompassing following functions:

Voice and telephony, including mobility Meeting solutions – audio conferencing, video conferencing and web conferencing Messaging – email with voicemail and unified messaging Presence and instant messaging Clients – desktop clients and thin browser clients Communications–enabled applications – integrated contact centers, communications platform as a service and workstream collaboration

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