At Total Communication Solutions (TCS), our mission is to ensure communication solutions do more than simply connect people — they empower teams, transform institutions, and deliver measurable business outcomes. As a Platinum Partner of Zoom, TCS sits at the highest tier of Zoom’s partner ecosystem, bringing unmatched expertise, execution, and strategic guidance to organizations across higher education, legal, government, and enterprise environments.
Recently, Zoom hosted its Partner Technical Connect event, bringing together elite partners from across the country to align on technical advancements, product roadmaps, and service delivery strategies. As a trusted Platinum Partner, TCS was proud to participate and contribute to this forward-looking collaboration.
Zoom Partner Technical Connect: A Strategic Alignment
Partner Technical Connect is more than just a conference — it is a strategic forum where Zoom’s most capable partners collaborate directly with Zoom’s technical leadership. The event focuses on strengthening partner capabilities around advanced deployments, emerging technologies, and evolving service expectations.
For TCS, this event reinforced our position as a true solutions partner — not just a licensing provider. It highlighted how partners delivering real-world success must combine technical excellence with deep operational understanding and customer-centric execution.
Recognizing the TCS Team Behind the Excellence
In his recent LinkedIn post, TCS Vice President of Technology Jason Mobley proudly spotlighted the TCS professionals who exemplify this excellence. He recognized the achievements of:
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Shawn Pinkston
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Terry Howat
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James Majors
These leaders were highlighted for their direct involvement in advancing TCS’s Professional Services capabilities and for helping the team achieve Zoom Workplace and Zoom Phone Support Certifications at the highest performance level. Their expertise represents the backbone of TCS’s ability to deploy Zoom solutions at enterprise scale with precision, security, and reliability.
Their leadership reflects what truly separates TCS from the pack: not just certifications, but the real-world application of knowledge to deliver seamless, scalable, and compliant communication environments.
What Platinum Partnership Means for Clients
TCS’s Platinum Partner status with Zoom is not symbolic — it represents proven performance, deep technical investment, and consistent delivery excellence. For clients, this means:
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Direct access to Zoom-certified architects and engineers
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Priority support and escalation pathways
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Advanced solution design for Zoom Phone, Contact Center, Meetings, and Rooms
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End-to-end lifecycle management from strategy to optimization
Unlike traditional resellers, TCS provides full lifecycle engagement including solution architecture, integration, training, optimization, compliance planning, and ongoing operational support.
Strategic Focus Moving Forward
Insights from the Partner Technical Connect event are directly shaping how TCS moves forward in serving clients. Our next phase of execution is focused on three core initiatives:
1. Advanced Platform Enablement
TCS is expanding implementation strategies around enhanced Zoom Phone architecture, contact center workflow optimization, and advanced room system integrations to ensure clients are fully leveraging next-generation capabilities.
2. Governance, Security & Compliance
With increasing regulatory and operational demands, TCS is strengthening governance models to ensure Zoom deployments align with compliance, audit, and security requirements — particularly vital in legal and higher education sectors.
3. Hybrid-First Experience Design
We continue to refine how physical spaces and remote environments seamlessly integrate through Zoom Rooms, Whiteboard, and intelligent collaboration tools that support modern hybrid work models.
Why This Matters Now
Whether you are a university managing distributed classrooms, a law firm requiring secure client communications, or an enterprise scaling customer experience operations, your communication infrastructure must be future-ready, resilient, and scalable.
With TCS as your Zoom Platinum Partner, you gain more than technology — you gain a strategic partner committed to optimizing performance, eliminating friction, and delivering outcomes that support your long-term growth.
In Closing
The Zoom Partner Technical Connect event reinforced what TCS has long believed: technology only creates value when guided by expertise, strategy, and execution excellence. With leaders like Shawn Pinkston, Terry Howat, Jason Mobley, and James Majors driving our technical vision, TCS continues to set the standard for excellence in Zoom deployment and collaboration strategy.
If you’re ready to explore how Zoom’s powerful communication platform can transform your organization, TCS stands ready to lead the way.
