Higher Education – Zoom AI Powered Contact Centers
In higher education, AI-powered contact centers are transforming how institutions engage with students and staff. These systems, especially when integrated with solutions like Zoom Contact Center and Zoom Virtual Agent (ZVA), streamline administrative processes by automating routine tasks and elevating the overall experience for users.<br> <br> Zoom Contact Center, combined with AI capabilities, enhances operations […]
Optimizing AI in Contact Centers: Balancing Technology with Human Interaction
Optimizing AI in Contact Centers: Balancing Technology with Human Interaction A recent study by Metrigy sheds light on effectively balancing artificial intelligence (AI) with human interaction in contact centers. The research highlights three essential strategies that can enhance customer service while leveraging AI for improved efficiency and satisfaction. 1. Embrace an Omnichannel Experience Adapting to […]
AI Virtual Agents in Higher Ed Financial Aid
AI Virtual Agents Improve the Financial Aid Process for Applying Students in Higher Ed AI Virtual Agents can provide valuable support to students applying for and obtaining financial aid, making the process more efficient and less daunting. By providing personalized guidance, answering questions, and collecting data on financial aid usage, AI Virtual Agents can help [...]
How is the Cloud is Transforming Education?
The Cloud is Transforming how Students Learn & Teachers Teach
Desk Phones or Softphones?
The choice between desk phones and softphones depends on several factors such as personal preference, work requirements, and organizational policies.