In higher education, AI-powered contact centers are transforming how institutions engage with students and staff. These systems, especially when integrated...
Optimizing AI in Contact Centers: Balancing Technology with Human Interaction
A recent study by Metrigy sheds light on effectively balancing artificial...
AI Virtual Agents Improve the Financial Aid Process for Applying Students in Higher Ed
AI Virtual Agents can provide valuable support...
The Cloud is Transforming how Students Learn & Teachers Teach
The choice between desk phones and softphones depends on several factors such as personal preference, work requirements, and organizational policies.
