Zoom Phone / Contact Center Implementation

At TCS, we specialize in delivering top-notch Zoom Phone and Zoom Contact Center installations tailored to your organization’s needs.

Here’s how we do it:

Discovery / Initiation

Assessment & Design

Build and Test


Zoom Phone Implementation

Expert Proficiency: Our professional services team comprises seasoned experts in project management, discovery, design, and deployment. With a wealth of expertise and adherence to industry standards, we ensure results aligned with your goals, timelines, and budget. 


Methodological Approach: Following the Project Management Institute (PMI)/Project Management Body of Knowledge (PMBOK) standards, we utilize a comprehensive project management workbook to track all aspects of the project. This includes identifying and addressing project issues and risks, ensuring transparent communication, and providing regular updates via shared document storage drives. 

Dedicated Project Management: Your organization can rely on us to assign a proficient technical project manager dedicated to overseeing every aspect of the Zoom Phone implementation. From project planning to execution, our expert ensures a smooth and efficient deployment process, serving as the primary point of contact for seamless coordination. 


Tailored Solutions: We understand that every organization is unique. That’s why we conduct thorough discovery sessions to understand your specific requirements, including network readiness, user needs, call flows, and integration requirements. This allows us to tailor the Zoom Phone solution to perfectly fit your organization’s needs. 


Comprehensive Support: Beyond deployment, we provide comprehensive training sessions to ensure your team is proficient in using Zoom Phone effectively. We also offer ongoing support to address any post-implementation queries or concerns, ensuring a seamless transition to the new system. 

When it comes to implementing Zoom Contact Center, our approach is characterized by: 


In-depth Assessment: We conduct detailed assessments of your existing communication infrastructure, evaluating group and queue management, user templates, call flows, and routing methods. This allows us to identify challenges and opportunities for enhancement.  

Customized Solutions: Based on our assessment, we design customized solutions tailored to your organization’s specific needs and objectives. Whether it’s optimizing group management, refining call flows, or integrating AI-driven chatbot functionalities, we ensure a solution that aligns with your business goals.  

Thorough Testing: Before deployment, we conduct rigorous testing to validate the functionality and performance of the Contact Center solution. This includes user acceptance testing (UAT) to ensure that all configurations and features meet your requirements and expectations.  

Seamless Implementation: Our team executes a carefully planned deployment strategy, including training sessions for users to familiarize them with the new system. We closely monitor the implementation process to ensure a smooth transition and minimal disruption to your operations. 


Continued Support: Post-implementation, we provide ongoing support to address any issues or concerns that may arise. Our team remains dedicated to ensuring the long-term success and efficiency of your Zoom Contact Center solution. 

With our expertise and methodological approach, we guarantee a seamless and successful implementation of both Zoom Phone and Zoom Contact Center for your organization. 

Contact our Professional Services organization today for a quote.